Win tenders with an augmented service offering
Add white-label Vizalia video assistance to your services. Differentiate your bids, improve FCR and NPS, and bill for more value.
Why leading BPOs choose Vizalia
A concrete lever to escape the price war and sell a superior customer experience.
Win more tenders
Add video assistance as a differentiator in your RFP responses. A “voice + chat + video” offer is immediately perceived as premium.
Boost FCR by +25%
Your agents resolve on first contact by seeing what the customer sees. Fewer escalations, fewer callbacks.
Improve NPS and CSAT
A visual, smooth, instant customer experience. Your clients see it in their KPIs.
100% white label
Interface, URL, SMS, colours: everything carries the branding of your BPO or your end client.
No app to install
SMS link, opens in the browser. Acceptance rate above 85%.
GDPR compliant & secure
European hosting, TLS encryption in transit and AES-256 at rest, no video storage by default. ISO 27001.
The secret weapon for your tender responses
While your competitors fight over cost per minute, you offer higher added value, harder to compare - and more profitable.
Use cases already proven by your peers
Visual diagnosis before return
35% fewer unjustified product returns.
Network & router pre-diagnosis
Avoids up to 80% of technician home visits.
Remote claim assessment
Claim settlement times divided by 3.
Meter reading & troubleshooting
Guided self-reading, remote troubleshooting, accurate qualification.
The KPIs you will put in your next technical proposals
A tender to win? Let's talk this week.
Our presales team helps you build video assistance into your next RFP response - tailored slides, ROI and demo included.