Seeing the problem
changes your teams' decision.
The customer shows, the agent sees. Blind phone diagnostics are over: you identify the fault live, resolve remotely, and only dispatch a technician when truly necessary, with the right part, first time.
Already seeing with Vizalia
of trips avoided.
A disconnected cable, a red indicator, a button not pressed in, a clogged filter, a door left ajar. Most interventions start with a truck roll to see what the visual would have shown in thirty seconds. When the agent sees, the trip becomes the exception.
How it works
One SMS link, one click, and the agent sees what the customer sees. No app to install, no account to create.
Vizalia gives eyes to your voice AI.
Your automated calls are no longer voice only. The agent sends a visual link, analyses what the customer films and qualifies the request before a human even steps in.
Learn more about the visual agentMeasure remotely, no tape measure, no trip.
The customer films, the AI measures. Dimensions, distances, product references: the right numbers are captured during the call, with no prior site visit.
Discover remote measurement →They gave their calls a pair of eyes.
Customer stories from teams that deployed Vizalia in support and telesales.
Security, our first reflex.
We work with insurers, banks, energy providers. Vizalia is ISO 27001 certified and referenced at Crédit Agricole and EDF. The confidentiality of every call is not an option, it's the starting point.
The questions we get most.
Does the customer need to install an app?+
No. They get an SMS, they tap it, the camera opens in their browser. 95% of customers accept during the call.
Does it work with our telephony and CRM?+
Yes. Vizalia starts during the live call and pushes photos, notes and the summary into your tools.
How long does rollout take?+
A few days. No hardware, no heavy IT project, under an hour of onboarding per agent.
Where is the data hosted?+
In France, with TLS encryption in transit and AES-256 at rest, ISO 27001 and GDPR compliant. On-premise option available.
What sets you apart?+
We are the only solution that saves lives. We work with emergency services, where seeing the right reflex, the right room, the right door can change everything. What works at the extreme works everywhere.
Will this increase my AHT (average handling time)?+
No, it lowers it. The visual avoids back and forth, callbacks and misqualified calls. On simple calls it shortens them. On complex calls it prevents a dispatch or a repeat visit. Overall, AHT goes down.
How often do agents actually use Vizalia?+
Far more often than expected, and that is the best adoption signal. Once an agent has seen what the visual saves them, they trigger it at the first sign of doubt: instead of asking ten questions to guess the situation, they simply ask to see. On contact center floors, the number of calls handled with Vizalia grows month after month, and teams mostly talk about less mental load: less interpretation, fewer notes to rework, fewer callbacks. It becomes a reflex within days, not a tool you have to impose.
The easiest way is to see it. Ask for a demo
We'll show you the full journey on one of your real use cases.