Remote visual assistance for telecoms and contact centres
Telecom and contact centres: resolve on the very first call.
The customer or technician shares their camera in one tap, with no app. Your agents and experts see the lights, the cables or the product, and guide all the way to resolution. White-labelled for contact centres.
Operators, fibre installers, telecom subcontractors, contact centres and outsourcers
Trade 01
Telecom
Pre-diagnose routers and fibre on the first call and back up field technicians live.
Hard-to-reach sites
Street cabinets, antennas at height, rural areas: every trip takes hours.
Blind diagnoses
Over the phone, customers struggle to describe lights and cables. The incident is poorly qualified.
Repeat visits
Wrong equipment, wrong skill set: the technician has to come back and the customer waits.
The expert sees what the field sees
One text link is enough: the customer or technician films, the expert guides, no app needed.
Live pointer
“Unplug the yellow cable, port 3”: the expert points right on the image.
Capture & annotation
Photograph the rack or router, annotate the ports, keep a record.
In-call escalation
Bring in a level 2 expert without ending the session.
Use cases
Routers & CPE
Pre-diagnosis before dispatch.
See a customer case →Fibre & connection
Port identification, installation check.
See a customer case →Antennas & masts
Sign-off with the expert before climbing.
See a customer case →Payment terminals
Merchant troubleshooting with no site visit.
See a customer case →Trade 02
Contact centres & BPO
Enrich your services with white-label visual calls and stand out in tenders.
The price war
Against offers compared on cost per minute, it's hard to show your expertise.
Calls that come back
Without seeing the problem, agents escalate or call back. The client's KPIs suffer.
Complex journeys
Technical products, detailed offers: explaining them by phone takes time.
Voice + video, without changing your habits
The agent sends a link during the call. The customer taps it, no app needed, and the conversation continues with video.
White label
Link, text and colours in your BPO's or your client's branding.
Security
TLS encryption in transit and AES-256 at rest, ISO 27001, GDPR compliant.
Pre-sales support
Pitch material, case studies and demos for your tender responses.
Use cases
After-sales & appliances
Visual diagnosis before any product return.
See a customer case →Insurance & claims
Remote assessment, faster claims.
See a customer case →Credit & banking
Show a simulator during the call.
See a customer case →Energy & utilities
Guided readings and remote troubleshooting.
See a customer case →How it works
Incident reported
“No internet, the router is flashing red.”
Link sent
The customer opens the text and connects quickly.
Guided resolution
The expert sees the equipment and guides step by step.
Case studies
Let's see what your teams could see.
Tell us about your calls: we'll show you Vizalia in your context.
Contact us →