Fibre, antenna and router maintenance: diagnose remotely.
Vizalia helps telecom teams resolve incidents faster with real-time video assistance. No app to install.
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The challenges of telecom maintenance today
Problems that slow down your field operations
Remote, hard-to-reach sites
Antennas at height, street cabinets, rural fibre exchanges… Every trip takes hours.
High call-out costs
A technician trip costs between €150 and €500 depending on distance. Return trips for missing parts blow the budget.
MTTR too long
Mean time to repair is stretched by rough diagnoses over the phone and by waiting for an expert.
Vizalia video assistance:
The remote expert, in real time
The on-site technician sends a link by SMS. In 1 tap, the expert sees what the technician sees and guides them step by step.
Live pointer
The expert points directly on the screen: “Unplug this yellow cable, port 3”.
Capture & annotation
Photograph the patch panel, annotate the faulty ports, share the report instantly.
Instant escalation
Transfer the video call to a level 2 or 3 expert without interrupting the session.
How does it work?
3 steps, under 30 seconds
Incident reported
“Signal loss on the 4G site, North East sector”
Video link sent
The on-site technician receives an SMS and opens the video call in 1 tap
Guided diagnosis
The expert sees the equipment live and guides through to resolution
Telecom maintenance use cases
Antennas & masts
Remote diagnosis before climbing, sign-off with the expert on the ground.
Fibre optics & exchanges
Guidance on racks, port identification, outage resolution.
Routers & CPE
Customer pre-diagnosis before sending a technician, first-call resolution.
Customer connection
Remote installation support, compliance check.
Better MTTR & FTTF
Immediate diagnosis, the right equipment on the first visit, fewer return trips.
Site safety
Fewer unnecessary climbs, less exposure to risk, full traceability.
Speed up your telecom interventions
A 15-minute demo to discover how Vizalia secures your next-day repairs and cuts your call-out costs.
Book a demo