Field insights, numbers, perspectives
What we see in contact centres - analysis, field feedback and news on visual customer support.
Urgentime becomes Vizalia: why we are changing our name
Visual first transformed emergency care, then customer service. One barrier remained: selling over the phone. We have just lifted it, and this new stage comes with a new name.
Remote measurement: taking dimensions without sending a technician on site
45 minutes of driving for 5 minutes on site. Measurement trips are a hidden cost that remote measurement eliminates, with no app and no appointment needed on the customer's side.
Visual calls: comparing five alternatives
TechSee, SightCall, Apizee, TeamViewer or WhatsApp: five comparisons to help you choose.
Phone sales in 2026: why describing is no longer enough
Pitch, CRM, scripts: telesales got professional about everything but one thing. The prospect still cannot see the product. Here is why that changes everything.
Remote selling and customer relations: the next big step is seeing
Mail order, phone, e-commerce, AI: a look back at how remote customer relations evolved, and at the link that is still missing, vision inside the call.
TechSee alternative: the comparison
Computer vision, voice AI, telesales, customer access and hosting: the differences between Vizalia and TechSee.
AI and Customer Service in 2026: Between Promises and Field Reality
AI was supposed to change everything in customer service. In 2026, reality is more nuanced: an analysis of failures and the key role of video.
SightCall alternative: the comparison
Uses, compliance, hosting and billing: the public differences between Vizalia and SightCall.
How to Improve Your First Call Resolution Rate (FCR)?
5 concrete levers to improve your First Call Resolution through video assistance.
Apizee alternative: the comparison
Two French companies with different scopes: support, telesales, voice AI, co-browsing, sovereignty and billing.
Vizalia in Your CSR Strategy: Reducing Your Carbon Footprint, Limiting Field Trips, and Improving Quality of Work Life
CSR is a central challenge. Vizalia enables operations that previously required a site visit to be carried out remotely : with measurable impact on carbon emissions and quality of work life.
TeamViewer alternative: comparison
End customers or field employees: compare users, hardware, installation, telesales and hosting.
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Fault Diagnosis and Troubleshooting: Why Video Assistance Saves You from Waiting for a Technician
Boiler on safety lockout, blinking router: remote video diagnosis is a game changer. No need to wait for a technician to get your issue resolved.
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Top 5 Customer Relations and Customer Experience Trade Shows Not to Miss in 2026
The Vizalia team has selected the 5 must attend customer relations and customer experience trade shows in 2026 for networking and inspiration.
WhatsApp alternative: comparison
Live visual session or messaging: compare customer access, uses, reporting, hosting and billing.
AI and Customer Service: Video as a Complement
AI accelerates customer service, but the human touch remains key. Video assistance complements artificial intelligence in day to day operations.
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Remote after sales Service: How to Reduce Your Technician Dispatches by 80%
What if the key lay behind a screen? With video assistance, resolve up to 8 out of 10 after sales issues without dispatching a technician.
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Video assistance in healthcare: seeing to better care
Video is becoming indispensable in healthcare: emergency triage, home health, hearing aids. Discover how Vizalia improves patient care.
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Improving your first contact resolution rate with video assistance
A good FCR means the customer's issue is resolved on the very first call. Video assistance can increase first contact resolution by up to 50%.
Automating without dehumanizing: the real challenge of AI in customer service
AI is transforming customer service, but when poorly deployed it creates frustration. The real challenge: combining AI and human connection through video assistance.
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Video triage: a revolution for emergency services
With video triage, medical dispatchers can switch an emergency call to video in one click to better assess the situation and direct the appropriate response.
5 essential KPIs to boost your customer service performance
Great customer service is a retention driver. Here are 5 must track KPIs to manage your support team and turn it into a strategic asset.
Video assistance: how to improve your customer support and reduce on site visits
Video assistance guides your customers remotely via interactive video: support sees the problem live, no technician dispatch needed.
20 Minutes: 'Who Wants to Be My Partner?' Vizalia, the Video Solution for First Responders That Won Over America
Anthony Tabuyo and Jovien Chappex appeared on M6 to showcase Vizalia, already used by a quarter of SAMUs and 900 centers connected to US 911 dispatch.
FRANCE 3: Video Calls Come to the Lyon SAMU
On January 7, 2021, France 3's 19/20 news program visited the Lyon SAMU. Discover how triage physicians use Vizalia to see patients.
Le Monde: In Lyon, the SAMU Goes Video
The Lyon SAMU has adopted video calling in its management of calls to 15. Vizalia's solution remotely activates the caller's smartphone camera.
Lyon SAMU: Video Triage Successfully Piloted
In Lyon, the SAMU launched a video triage pilot with Vizalia. Operational in 74% of cases, it enables remote patient assessment.
M6 le 12.45: The Use of Vizalia Within the French SAMU
On May 28, 2021, M6 aired a segment on le 12.45 about the use of Vizalia within the French SAMU. Watch the interview with CEO Anthony Tabuyo.
Tribune de Genève: Video Calling Revolutionizes Emergency Response
"Vizalia" shares live footage with dispatchers. Geneva leads Switzerland: 20% of cases handled via video, with 7% more life threatening emergencies detected.
La Tribune: As Seen on 'Who Wants to Be My Partner?', Vizalia Wins Over the SAMU and US 911
Vizalia's solution, which turns an emergency call into a video call, won over Tony Parker and Marc Simoncini on the show 'Who Wants to Be My Partner?'.
Le Progrès: 'Who Wants to Be My Partner?' on M6 Tony Parker Invests €375,000 in Vizalia
Tony Parker, a panelist on the M6 show, is backing Lyon startup Vizalia with €375,000 alongside Marc Simoncini, acquiring a 15% stake.
At the End of the Day, What Do We Look for in Customer Relationships?
Customers want a simple, fast response. Simplicity, speed, and personalization: the 3 fundamental needs to place at the heart of your strategy.
The Challenge of Adopting a Video Banking Service
Video Banking allows financial institutions to engage their customers via video. An overview of the organizational and cultural challenges of rolling it out.
The Benefits of WebRTC for Video Calling
WebRTC enables video communication without any app to download. Discover why this open source technology is becoming the new standard.
How to Reduce Your Churn Rate
Churn is like a leak in a ship. With the right strategy and the right tools, you can turn it into a customer loyalty opportunity.
How to Propel Your Customer Relationships to New Heights Through Digital Technology
Data and emerging technologies are opening up new frontiers in customer satisfaction and loyalty. How do you succeed in this digital journey?
The 6 common mistakes to avoid when using video in customer service
Video is a key tool in customer service, but mistakes can be costly. Discover the 6 most common errors you absolutely must avoid.