Our case studies
See how our customers transform their contact centre with Vizalia instant visual support.
Already seeing with Vizalia
Leroy Merlin
80% of faults resolved without a site visit
How the home improvement leader used video to resolve 80% of faults without dispatching a technician.
Santé Cie
500k patients supported at home
How a leading home care provider strengthened its patient relationship through instant visual support.
Qualisin
7 minute video call vs hours on the road
Less driving, more quotes: how the Qualisin network wins with Vizalia visual diagnostics.
Mariton
after sales resolution time cut by 3× with video diagnostics
Cutting after sales resolution time by 3× through instant video diagnostics, across the entire blinds range.
Webdentiste
Humanising support, cutting resolution time by 3×
An SMS link puts the agent right in the waiting room : no app, no account needed, the incident is resolved on the spot.
Axenergie
2 out of 3 faults resolved remotely
How a network of 140 branches transformed its after sales service by resolving two out of three faults remotely.
Acteur français du crédit
The simulator that turns revolving credit into a yes
When a sale hinges on figures, the advisor states them and the customer endures them. With Vizalia, they show them. The example of a consumer credit provider that projects its simulator live.
Assureur français
The infographic that sells the personal accident cover
When a product is technical, the advisor spends their time explaining it. With Vizalia, they show it. The example of an insurer that projects its infographics live to sell a Personal Accident cover.
Établissement bancaire
Troubleshooting and selling a payment terminal without leaving the desk
A bank uses Vizalia across both its contact centres. In support, the merchant shows their terminal. In sales, the advisor projects infographics and a cost simulator.
first call resolution
conversion
customer acceptance
The next case study is yours.
We deploy in weeks, without disrupting your existing tools. Your agents keep their workstation and their habits - they just gain a pair of eyes.