Heating engineers, plumbers, electricians: diagnose remotely in 2 minutes.
Vizalia helps business networks avoid unnecessary trips. Already adopted by Axenergie and thousands of tradespeople.
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Your members' day-to-day reality
Problems that cost your network dearly
1 hour's drive for nothing
A technician drives out only to find the fault was a simple boiler reset or a badly set thermostat.
Lost profitability
Every unnecessary trip costs fuel, time and missed opportunities. Up to 2 jobs lost per day.
Wrong diagnoses
Without seeing the installation, it is hard to know which part to order. Result: 2 trips instead of one.
The Vizalia approach:
Diagnose remotely in 2 minutes
Your members send the customer an SMS, the customer taps and the video call starts instantly. No app to download, no account to create.
Live pointer
Guide the customer in real time on screen: “Press this red button”.
Capture & annotation
Capture the boiler's rating plate to order the right part first time.
Instant quote
Assess a boiler replacement or a heat pump installation without travelling.
How does it work?
3 steps, under 30 seconds
The customer calls
“My boiler is showing error code E133”
SMS sent
The technician sends a video link in 1 tap from their phone
Live diagnosis
The customer shows the boiler, the technician identifies and solves the problem
Customer story: Axenergie
How the Axenergie network cut unnecessary trips by 80%
“Vizalia has transformed the way our members handle their jobs. We have cut unnecessary trips by 80% and our tradespeople feel far more at ease day to day.”
Axenergie
National cooperative • 200+ members
trips avoided
first-call resolution
Every video call means one trip - and some CO2 - less
Discover what Vizalia can bring to your cooperative in 15 minutes.
Book a demo