Remote visual assistance for energy and home services

Boilers, heat pumps, inverters: see the fault before you hit the road.

With Vizalia video assistance, the customer gets a text, opens the link, and you see their installation: boiler, heat pump, inverter or electrical panel. Many faults are fixed without a site visit, and the rest leave with the right part.

Heating engineers, installer cooperatives and networks, solar installers, energy providers

Trade 01

Heating & energy

Diagnose boilers and heat pumps remotely and order the right part first time.

An hour's drive for a reset

The technician drives out only to find the boiler just needed a restart or a setting change.

The wrong part in the van

Without seeing the rating plate, it's hard to know which part to bring. Result: two visits instead of one.

Overloaded schedules

Every avoidable trip takes the slot of a useful job, right in the middle of heating season.

Your technicians see the installation from the office

No app for the customer to install: one link, and their phone camera becomes your eyes.

Live pointer
Show the customer on their screen which button to press or valve to turn.
Rating plate capture
Photograph the exact model reference to order the right part.
Quote preparation
Assess a boiler replacement or heat pump install without a preliminary visit.

Use cases

Boiler error codes

Identify the fault and guide the restart.

Heat pumps

Check the outdoor unit and settings.

Meter readings

Guided self-reading with no misreads.

Pre-visits

Measure and photograph before quoting.

Trade 02

Cooperatives & installer networks

Equip a whole installer network to diagnose remotely and order the right part.

An hour's drive for nothing

A technician drives out only to find the fault was a simple boiler reset or a misconfigured thermostat.

Eroding profitability

Every useless trip costs the installer fuel, time and missed jobs.

Wrong diagnoses

Without seeing the installation, it's hard to know which part to order. Result: two trips instead of one.

Video diagnosis for your whole network

One rollout for the cooperative, immediate use for every member.

Live pointer
Guide the customer on screen: “Press this red button”.
Capture & annotation
Photograph the boiler rating plate to order the right part first time.
Quotes without a visit
Assess a boiler replacement or heat pump install remotely.

Use cases

Boiler troubleshooting

Guided resets and settings.

Parts ordering

The right reference first time.

Heat pump quotes

Remote site survey.

CSR impact

Fewer trips, less CO₂.

Trade 03

Solar & photovoltaics

Qualify an inverter or production fault remotely and come with the right part.

Scattered sites

Installations are spread over a wide area: every visit ties up a technician for half a day.

“My panels stopped producing”

Over the phone, you can't tell whether it's a breaker, an inverter error or a monitoring issue.

Quotes that need a visit

Roof orientation, roofing, electrical panel: all need checking before quoting.

See the installation without hitting the road

No app to install: one link, and the customer's phone shows the inverter, panel or roof.

Inverter reading
You see the display and lights and identify the error code.
Step-by-step guidance
Resetting a breaker, restarting, checking cables: you show the move.
Remote quoting
Photograph the roof and panel to prepare an accurate quote.

Use cases

Inverter errors

Read the code and guide the restart.

Production drops

Check panels, shading and wiring.

Commissioning

Support monitoring setup.

Pre-visit survey

Roof and panel seen before quoting.

Mesure Scan 3D · New

Measure the room before travelling.

Your customer films their room during the call: it builds in 3D in front of your agent, who measures it in one click, to ± 2%. The area affected by water damage, measurements before an intervention: the file is complete from the very first call.

Discover Mesure Scan 3D