Remote visual assistance for energy and home services
Boilers, heat pumps, inverters: see the fault before you hit the road.
With Vizalia visual assistance, the customer gets a text, opens the link, and you see their installation: boiler, heat pump, inverter or electrical panel. Many faults are fixed without a site visit, and the rest leave with the right part.
Heating engineers, installer cooperatives and networks, solar installers, energy providers
Trade 01
Heating & energy
Diagnose boilers and heat pumps remotely and order the right part first time.
An hour's drive for a reset
The technician drives out only to find the boiler just needed a restart or a setting change.
The wrong part in the van
Without seeing the rating plate, it's hard to know which part to bring. Result: two visits instead of one.
Overloaded schedules
Every avoidable trip takes the slot of a useful job, right in the middle of heating season.
Your technicians see the installation from the office
No app for the customer to install: one link, and their phone camera becomes your eyes.
Live pointer
Show the customer on their screen which button to press or valve to turn.
Rating plate capture
Photograph the exact model reference to order the right part.
Quote preparation
Assess a boiler replacement or heat pump install without a preliminary visit.
Trade 02
Cooperatives & installer networks
Equip a whole installer network to diagnose remotely and order the right part.
An hour's drive for nothing
A technician drives out only to find the fault was a simple boiler reset or a misconfigured thermostat.
Eroding profitability
Every useless trip costs the installer fuel, time and missed jobs.
Wrong diagnoses
Without seeing the installation, it's hard to know which part to order. Result: two trips instead of one.
Video diagnosis for your whole network
One rollout for the cooperative, immediate use for every member.
Live pointer
Guide the customer on screen: “Press this red button”.
Capture & annotation
Photograph the boiler rating plate to order the right part first time.
Quotes without a visit
Assess a boiler replacement or heat pump install remotely.
Trade 03
Solar & photovoltaics
Qualify an inverter or production fault remotely and come with the right part.
Scattered sites
Installations are spread over a wide area: every visit ties up a technician for half a day.
“My panels stopped producing”
Over the phone, you can't tell whether it's a breaker, an inverter error or a monitoring issue.
Quotes that need a visit
Roof orientation, roofing, electrical panel: all need checking before quoting.
See the installation without hitting the road
No app to install: one link, and the customer's phone shows the inverter, panel or roof.
Inverter reading
You see the display and lights and identify the error code.
Step-by-step guidance
Resetting a breaker, restarting, checking cables: you show the move.
Remote quoting
Photograph the roof and panel to prepare an accurate quote.
Mesure Scan 3D · New
Measure the room before travelling.
Your customer films their room during the call: it builds in 3D in front of your agent, who measures it in one click, to ± 2%. The area affected by water damage, measurements before an intervention: the file is complete from the very first call.
Discover remote 3D measurement
How it works
The customer calls
“My boiler is showing an error code.”
One text, one tap
The customer opens the link and connects quickly.
Live video diagnosis
You see the unit, guide the customer and decide whether a visit is needed.
Axenergie's testimonial
Case studies
Further reading
Visual diagnosis: diagnosing a fault remotely, from the very first call
Remote diagnostics: how to troubleshoot a fault without a site visit
Remote after-sales support: diagnose by video, resolve without a visit or send the right technician first time
Remote measurement: taking dimensions without sending a technician on site
Vizalia in Your CSR Strategy: Reducing Your Carbon Footprint, Limiting Field Trips, and Improving Quality of Work Life
Let's see what your teams could see.
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