Remote visual assistance for maintenance and after-sales
Machines, equipment, products: your expert sees everything, remotely.
The on-site technician or the customer films with their phone, with no app. Your expert sees the equipment, shows the action on the image and decides: guided repair, right part or right intervention.
Manufacturers, equipment makers, maintenance services, retailers and e-merchants
Trade 01
Industrial maintenance
Connect field technicians and experts to reduce downtime and pass on know-how.
Costly downtime
Waiting for an expert to arrive halts production for hours.
Scarce experts
Experienced technicians retire; new hires lack support.
Long-distance trips
Sending an expert on site for a simple diagnosis takes a whole day.
The expert sees the equipment, wherever it is
One text link, and the technician's phone becomes a shared camera.
Live pointer
The expert points to the part to check right on the image.
Capture & annotation
References, plates, worn parts: everything is photographed and annotated.
Know-how transfer
Junior technicians handle jobs with live expert backup.
Trade 02
Retail & product support
Solve product faults remotely and cut returns and callouts.
Faults that are hard to describe
“It doesn't work”: without seeing the product, the advisor is working blind.
Avoidable returns
A product sent back for a simple setting costs transport and satisfaction.
Oversized callouts
Sending a technician for a simple fault takes a slot and keeps the customer waiting.
The product in front of your advisor
No app to install: one link, and the customer shows the product in seconds.
Visual diagnosis
Lights, codes, connections: the advisor sees what the customer sees.
Guided fix
Live pointer to show the button, filter or screw.
Photo evidence
References and product condition photographed for warranty.
How it works
Fault reported
“Line 2 has stopped.”
Link sent
The technician opens the text and connects quickly.
Guided repair
The expert sees the machine and guides step by step.
Case studies
Comparing with Kolus? Read our comparison
Let's see what your teams could see.
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