Remote visual assistance for maintenance and after-sales

Machines, equipment, products: your expert sees everything, remotely.

The on-site technician or the customer films with their phone, with no app. Your expert sees the equipment, shows the action on the image and decides: guided repair, right part or right intervention.

Manufacturers, equipment makers, maintenance services, retailers and e-merchants

Trade 01

Industrial maintenance

Connect field technicians and experts to reduce downtime and pass on know-how.

Costly downtime

Waiting for an expert to arrive halts production for hours.

Scarce experts

Experienced technicians retire; new hires lack support.

Long-distance trips

Sending an expert on site for a simple diagnosis takes a whole day.

The expert sees the equipment, wherever it is

One text link, and the technician's phone becomes a shared camera.

Live pointer
The expert points to the part to check right on the image.
Capture & annotation
References, plates, worn parts: everything is photographed and annotated.
Know-how transfer
Junior technicians handle jobs with live expert backup.

Use cases

Manufacturer after-sales

Diagnose at the end customer's site.

Commissioning

Support installation remotely.

Spare parts

Identify the right reference first time.

Field training

Train new technicians on the job.

Trade 02

Retail & product support

Solve product faults remotely and cut returns and callouts.

Faults that are hard to describe

“It doesn't work”: without seeing the product, the advisor is working blind.

Avoidable returns

A product sent back for a simple setting costs transport and satisfaction.

Oversized callouts

Sending a technician for a simple fault takes a slot and keeps the customer waiting.

The product in front of your advisor

No app to install: one link, and the customer shows the product in seconds.

Visual diagnosis
Lights, codes, connections: the advisor sees what the customer sees.
Guided fix
Live pointer to show the button, filter or screw.
Photo evidence
References and product condition photographed for warranty.