Remote visual assistance for home healthcare
Home healthcare: guide patients and carers in real time.
The patient or carer gets a link by text. Your team sees the medical device and guides its use step by step, with no app to install.
Home healthcare providers, hospital-at-home, practices
The challenge
What the phone alone can't solve
Visits for a simple setting
CPAP, oxygen concentrators, infusions: many visits are about simple adjustments.
Fragile adherence
Without visual guidance, patients misuse their device. The phone isn't enough.
Long delays
Hours, sometimes days, pass between the call and the technician's arrival.
Vizalia
The carer remotely, in real time
One link, one tap: you see the device and the patient follows your guidance.
Visual guidance
“Turn this dial to the green mark”: you point right on the image.
Report
Photograph the setup and keep a record of the call.
HDS-certified hosting
TLS encryption in transit and AES-256 at rest, servers located in France.
How it works
The patient calls
“My device is showing an error.”
Link sent
The patient opens the text and connects quickly.
Guided support
You see the device and guide through to resolution.
Use cases
CPAP & sleep apnoea
Settings, error codes, mask fitting.
Oxygen therapy
Flow, concentrator, cannula fitting.
Home infusion
Guided setup and bag changes.
Carers
Remote training on technical gestures.
Santé Cie's testimonial
Case studies
Let's see what your teams could see.
Tell us about your calls: we'll show you Vizalia in your context.
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