Home healthcare video assistance: support patients remotely.
Vizalia lets home healthcare teams guide patients and caregivers in real time, with no app to install.
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The challenges of home patient follow-up
Problems that affect quality of care and your operating costs
Frequent, costly trips
Home care technicians make visit after visit for often simple problems: CPAP settings, oxygen therapy checks, infusion adjustments…
Poor patient adherence
Without visual guidance, patients struggle to use their medical devices correctly. The phone is not enough.
Response times too long
Hours or even days go by between the patient's call and the technician's arrival. Medical urgency does not wait.
Vizalia video assistance:
The caregiver at a distance, in real time
The patient or caregiver receives a link by SMS. In 1 tap, the healthcare professional sees the medical device and guides its use step by step. No app to install.
Live visual guidance
The home care technician points directly on the patient's screen: “Turn this dial to the right up to the green mark”.
Capture & intervention report
Photograph the device set-up, annotate points of attention and generate an automatic report.
Escalation to a specialist
Transfer the video call to a doctor or technical expert without interrupting the session.
How does it work?
3 steps, under 30 seconds
The patient calls
“My CPAP machine is showing an error, I don't know what to do”
Video link sent
The patient or caregiver receives an SMS and opens the video call in 1 tap
Guided assistance
The technician sees the device live and guides the patient through to resolution
Home care & hospital-at-home use cases
CPAP & sleep apnoea
Guided settings, error code resolution, mask check.
Oxygen therapy
Checking flow rate, the concentrator and correct placement of the nasal cannula.
Home infusion
Set-up check, priming and bag change guided over video.
Hospital at home & discharge
Remote patient follow-up, alerts escalated to the coordinating physician.
Caregivers & family
Remote training of caregivers on technical procedures and monitoring.
HDS-certified hosting & GDPR
TLS encryption in transit and AES-256 at rest, hosting in France, no patient data stored by default.
Switch to healthcare video assistance
Discover in 15 minutes how Vizalia can transform your home care and hospital-at-home interventions.
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