Voice AI agent with vision
The voice AI agent that sees what the customer shows.
Vizalia adds a visual layer to your voice agents. The AI sees what the customer shows, pushes the right visual at the right moment, and lets the voice agent decide without guessing. It gives it eyes.
Voice agents alone cap at 15%.
With visuals, they hit 70%.
Today, a voice agent resolves 15% of calls on average. Not because it isn't smart, but because customers don't have the right words to describe their problem and because the agent prefers to invent an answer rather than say "I don't know". The result: it kills NPS.
By giving eyes to the voice agent, we flip the mechanic. It no longer guesses: it sees. It no longer speaks blindly: it shows. Resolution rises from 15% to 70%, without sacrificing NPS.
How it works
One SMS link, one click, and the voice agent sees what the customer sees. No app to install, no account to create.
Full stack Vizalia, or MCP plugin.
No voice agent yet? We provide both voice AND visual agents. Already have one? We teach it to see via our MCP server. Your existing training materials are enough to train it.
Vizalia delivers the voice + visual agent, ready to answer 24/7 on overflow and off hours. Humans take over whenever needed.
Your voice agent (Twilio, Vapi, Retell, in house...) connects to Vizalia via MCP. It gains eyes, keeps its voice.
Your internal training materials become the knowledge base of the visual agent.
Open source models, French hosting, on-premise if you want it.
We know AI inside a large group's contact centre doesn't ship without strong guarantees. Vizalia runs on our sovereign servers, or is installed directly on your premises. The models are French open source: no subcontracting to a US giant, no data leaks, no dependency.
Deployment on your servers. Your data never leaves your IT perimeter.
French alternatives. No dependency on a single vendor.
No customer data feeds the models. Ephemeral sessions by default.
Full logs, SOC exports, SIEM integration available.
Security, our first reflex.
We work with insurers, banks, energy providers. Vizalia is ISO 27001 certified and referenced at Crédit Agricole and EDF. The confidentiality of every call is not an option, it's the starting point.
Visual AI shows, it doesn't replace the voice agent. Intelligence serves sight, not the other way around.
Questions you ask us
What is a voice AI agent with vision?+
It is a voice AI agent that, during the call, sends the customer a link by text. The customer opens it without installing anything and shows their device, document or room: the agent sees the image and answers based on what it sees, instead of guessing from a description.
Callbot, voicebot, voice AI agent: what's the difference?+
All three refer to a bot that answers the phone. Callbots and voicebots mostly follow predefined scripts; a voice AI agent understands open requests and leads the conversation. Vizalia adds what all three lack: sight.
We already have a voice agent: do we need to replace it?+
No. Your agent (Twilio, Vapi, Retell or built in-house) connects to Vizalia through our MCP server: it gains eyes and keeps its voice.
We don't have a voice agent yet. Can Vizalia provide one?+
Yes. With the full-stack option, Vizalia delivers the voice agent and the visual agent, ready to answer 24/7 on your overflow and off-peak hours. A human agent takes over when needed.
Where is the data processed?+
On our servers in France or directly on your premises (on-premise), with open-source models. No customer data trains the models and sessions are ephemeral by default. Vizalia is ISO 27001 certified.
How much does a voice AI agent with vision cost?+
Pricing depends on your call volume and the option chosen (full stack or MCP connection to your agent). Let's talk about it in 20 minutes:
Further reading
Voice AI agent in after-sales support: why it gets stuck when the customer needs to show
Booking appointments, tracking orders: a voice AI agent handles the simple things very well. In after-sales support, it hits a limit unrelated to its intelligence: it cannot see.
Voice AI agents: 2026 solutions compared
Callbots, voicebots, voice AI agents: offers are multiplying. Here is what each vendor offers, who it is for, how it is priced, and the gap none of them covers yet.
AI and Customer Service in 2026: Between Promises and Field Reality
AI was supposed to change everything in customer service. In 2026, reality is more nuanced: an analysis of failures and the key role of video.
AI and Customer Service: Video as a Complement
AI accelerates customer service, but the human touch remains key. Video assistance complements artificial intelligence in day to day operations.
Automating without dehumanizing: the real challenge of AI in customer service
AI is transforming customer service, but when poorly deployed it creates frustration. The real challenge: combining AI and human connection through video assistance.