Visual calls and remote visual assistance
Vizalia puts an end to the blind phone call.
Seeing on the phone
changes the decision.
Vizalia brings images to every call, in support and telesales alike. What you see changes the decision. Even on the phone.
Already seeing with Vizalia
Two numbers that say it all.
of dispatches avoided thanks to remote visual diagnosis.
See all Support benefits →conversion on the phone when the customer really sees the product.
See all Sales benefits →Show the product, not a brochure. The sale happens on the phone.
During the call, your rep sends the product photo, the at-home simulation, then the contract. The customer pictures it, understands it, and signs before hanging up.
Learn more about telesales →No more "describe the problem for me". It shows you, you fix it.
The customer films, the agent annotates live and guides the gesture. The issue is solved during the call, or the technician leaves with the right diagnosis and the right part.
Learn more about support →
Voice AI finally gets eyes.
Your voice agent triggers visual sharing, reads what it sees, identifies the model or error code and carries on the conversation with the right context.
Learn more about the agent IA →MESURE SCAN 3D
Measure remotely, in 3D, during the visual call.
Your customer films with their phone, with nothing to install. Your agent watches the 3D scan build live and takes measurements in one click.
- Accuracy ± 2%, verified scale
- No app: a simple link
- Measurements and photos directly in the file
What the teams actually say.
Field feedback on everyday usage: adoption, change management, call volume.
"Either I fix the boiler issue, or it lets me show up with the right part. Either way I save a trip on every session."
Frank Aubert, Branch Manager, IZI confort - EDF Group
"The insults, the anger, it all disappears the moment we switch on visual support with unhappy customers. It calms them down, and us too."
Valérie Dore, Head of Customer Service, Armatis
"I can collect images of the damage right away and speed up the reimbursement process. Sometimes even settle it instantly."
Carrefour Assurance
Case studies
Customer stories from teams that deployed Vizalia in support and telesales.
Security, our first reflex.
We work with insurers, banks, energy providers. Vizalia is ISO 27001 certified and referenced at Crédit Agricole and EDF. The confidentiality of every call is not an option, it's the starting point.
Latest articles
All articles →
Remote claims assessment: assessing water damage by video, from the very first call
Remote claims assessment: use video and 3D to document water damage at first notice of loss, with measurements and photos in the file.
Remote measurement: taking dimensions without sending a technician on site
45 minutes of driving for 5 minutes on site. Measurement trips are a hidden cost that remote measurement eliminates, with no app and no appointment needed on the customer's side.
Visual calls: comparing five alternatives
TechSee, SightCall, Apizee, TeamViewer or WhatsApp: five comparisons to help you choose.
What if your calls
became visual?
We'll walk you through Vizalia on your own use cases, support or telesales. Thirty minutes is enough to see the difference.