Pricing aligned
with your usage.
You pay for visual sessions, not licences. Unlimited users, volume-based decreasing rates, and anything you do not use is carried over.
Three ways to start with Vizalia
The model adapts to your call volume and your organisation.
Fast start
Small business
You want visual in your calls without a long project.
- A self-guided pilot lasting a few months, with online training videos
- Success goals tracked in your back office
- Unlimited users from day one
- Annual commitment calibrated after the pilot
- Live in a few days
Multi site, multi country
Large enterprise
You scale visual across several contact centres and brands.
- Turnkey pilot: scoping, contract and metric definition
- Unlimited users across all your sites
- Negotiated volume and per entity rebilling
- SSO, SCIM, fine-grained roles and audit logs
- CRM, CTI and API integration
- ISO 27001, French servers and providers
- Dedicated success manager and monthly review
Outsourcers
BPO
You operate for several clients and need precise billing.
- Unlimited users, rotating agents
- Data separation per contracting client
- Reporting per campaign and per client
- Decreasing rates based on consolidated volume
- International rollout, with the same rate in every country
Already seeing with Vizalia
Frequently asked
How does billing work exactly?+
You commit to an annual volume of visual sessions, paid in advance. A session is an exchange during which the agent and the customer see the same thing. The per-session rate decreases in volume tiers and is identical whether the session is used for support or telesales.
Is there a per user cost?+
No. Users are unlimited, with no agent cap or per-seat cost. Your whole team can use Vizalia from day one. This is deliberate: billing by agent slows adoption, and a practice that is restricted never becomes established.
Is a commitment required?+
The commitment is for three years, with annual prepayment and an option to exit after the first year with three months' notice. The volume committed in the first year remains your commitment throughout.
How fast can we go live?+
A few days for a simple launch. The pilot runs for three to six months depending on your organisation, and it calibrates your commitment.
Is it compatible with my CRM and telephony?+
Yes. SSO, SCIM, CRM or document-management connectors and APIs are available as options, as is a custom domain so the link uses your brand.
Let's talk about your calls.
Tell us about your uses and volumes. We will respond with a proposal that fits.