Remote visual assistance security and GDPR
Vizalia ends the blind phone call
Visual inside the call,
no compromise on security.
ISO 27001, GDPR, French servers. We host and process your data on sovereign territory, no concessions.
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ISO 27001
Certified information security management system.
GDPR
Documented processing, DPA ready to sign, up to date register.
French servers & providers
Data hosted in France, by 100% French providers. No data ever leaves French soil.
Encryption
TLS in transit, AES-256 at rest, managed keys.
International rollout
Vizalia rolls out across your European subsidiaries without friction, under shared jurisdiction.
Access control
SSO, MFA, fine grained roles, exportable audit logs.
Our ISO/IEC 27001 certificate
- Issued by
- AFNOR Certification
- Certificate
- No. 2026/116648.1
- Standard
- ISO/IEC 27001:2022 (NF EN ISO/IEC 27001:2023)
- Scope
- Design, development, operation and support of the SaaS platform and its infrastructure
- Sites
- Lyon and Boulogne-Billancourt
- Validity
- From 22 January 2026 to 21 January 2029
Certificate issued in the name of Urgentime, Vizalia's former name.
We integrate by API or CRM
Plug Vizalia into your existing telephony and CRM. No rip-and-replace, no silo.
Documented REST API, call webhooks, web and mobile SDKs.
Connectors for Salesforce, Zendesk, HubSpot and other major CRMs.
Enterprise SSO (SAML, OIDC), SCIM provisioning, synced roles.
Security, our first reflex.
We work with insurers, banks, energy providers. Vizalia is ISO 27001 certified and referenced at Crédit Agricole and EDF. The confidentiality of every call is not an option, it's the starting point.
Contact our security team
PSSI, DPA, certifications: we share everything you need to validate Vizalia in your internal audits, under NDA.
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