Claims, contracts, advice: see your customer from the very first call.
Vizalia brings video to banking and insurance: the customer gets a text link, turns on their camera, and your advisor sees the damage, the document or the person.
Banks, insurers, brokers, claims handlers
The challenge
What the phone alone can't solve
Claims described blind
Water damage, breakage, vehicles: without images, assessment often waits for an on-site expert.
Hard-to-book appointments
Busy or remote customers can't always come to a branch.
A fading relationship
Over the phone, trust builds more slowly than face to face.
Vizalia
Face to face, without the trip
One text link, no app or account. Exchanges are protected by TLS encryption in transit and AES-256 at rest.
Live assessment
The customer films the damage; the advisor captures photos for the file.
Document checks
Supporting documents shown on screen and photographed during the call.
Face-to-face advice
Loans, savings, cover: the customer sees their advisor and decides with confidence.
How it works
The customer calls
“I have a leak in my kitchen.”
One text, one tap
The customer opens the link and connects quickly.
Assessment and decision
The advisor sees, documents and routes the file.
Use cases
Claims filing
Photos and assessment on the first call.
Direct settlement
Assess minor damage without an expert.
Remote sign-up
Present an offer face to face.
Video banking
An advisor meeting without a branch.
Case studies
Let's see what your teams could see.
Tell us about your calls: we'll show you Vizalia in your context.
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