Remote visual assistance for banking and insurance
Claims, contracts, advice: see your customer from the very first call.
Vizalia brings video to banking and insurance: the customer gets a text link, turns on their camera, and your advisor sees the damage, the document or the person.
Banks, insurers, brokers, claims handlers
The challenge
What the phone alone can't solve
Claims described blind
Water damage, breakage, vehicles: without images, assessment often waits for an on-site expert.
Hard-to-book appointments
Busy or remote customers can't always come to a branch.
A fading relationship
Over the phone, trust builds more slowly than face to face.
Vizalia
Face to face, without the trip
One text link, no app or account. Exchanges are protected by TLS encryption in transit and AES-256 at rest.
Live assessment
The customer films the damage; the advisor captures photos for the file.
Document checks
Supporting documents shown on screen and photographed during the call.
Face-to-face advice
Loans, savings, cover: the customer sees their advisor and decides with confidence.
New · Mesure Scan 3D
Claims: the assessment in 3D, from the very first call
The policyholder films the room, your claims handler measures it in 3D, accurate to ± 2%. Measurements and photos go straight to the file.
How it works
The customer calls
“I have a leak in my kitchen.”
One text, one tap
The customer opens the link and connects quickly.
Assessment and decision
The advisor sees, documents and routes the file.
Case studies
Further reading
The Challenge of Adopting a Video Banking Service
How to Propel Your Customer Relationships to New Heights Through Digital Technology
Remote claims assessment: assessing water damage by video, from the very first call
Video assistance: definition, how it works and examples
Let's see what your teams could see.
Tell us about your calls: we'll show you Vizalia in your context.
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