Le Monde: In Lyon, the SAMU Goes Video

The Lyon SAMU has adopted video calling in its management of calls to 15.

Our solution remotely activates the caller's smartphone camera, giving the SAMU operator a live view of the situation.

This innovation significantly improves emergency triage by providing a direct, objective perspective that supports better decision making.

Video is activated based on specific indicators to complement first response reflexes, with no time wasted in the process.