Qualisin
7 minute video call vs hours on the road
Less driving, more quotes: how the Qualisin network wins with Vizalia visual diagnostics.
About Qualisin
The Qualisin network brings together independent firms specialising in post-claim works: fires, water damage, natural disasters. Their trades range from painting and plastering to plumbing and leak detection.
With dozens of member firms across France, Qualisin is a major player in post-claim restoration, working closely with insurers.
The problem: costly, time-consuming travel
With nothing suited to the job, the network suffered the burden of travel, especially in large cities. Technicians lost considerable time in traffic for appointments lasting barely ten minutes.
Sending out a vehicle for simple quotes was no longer viable. Between travel time, fuel and wear, every journey was a heavy cost for avoidable jobs.
Stakes: performance, ecology and working conditions
Ecology
Cut the carbon footprint to meet insurers, who now require CSR commitments from their partners.
Quality of working life
Relieve teams by cutting road fatigue and letting staff get home earlier.
Responsiveness
Price a claim immediately, without waiting for a technician to be free to travel.
What they deployed with Vizalia
Recommended by a network member, Vizalia was preferred to options judged too expensive or too complex. Simplicity was decisive: no download, effective even on a poor network, and 100% satisfaction during the pilot.
Adoption was fast thanks to an intuitive experience. Technicians immediately saw the benefit of pricing jobs from the office or from home, without driving.
Use cases: every trade
Painting and plastering
On-screen measurement allows precise remote pricing: the technician assesses the damage, measures the surfaces and produces a full quote without travelling.
Plumbing and leak detection
Visually check the state of a shower seal, for instance, so the job is prepared with the right equipment.
A smooth process
The technician sends an SMS link, guides the customer with the visual pointer, takes HD photos and writes the quote straight after. It takes a few minutes.
On simple claims we went from hours stuck in traffic to a seven minute session. For our teams that is a real gain in time and quality of life.
Outlook: steering with data
The network wants to refine its usage analysis: who uses it, for which type of job and for what value. That visibility will surface best practices to share between members.
End-of-call satisfaction surveys are also planned, to gather policyholder feedback and keep modernising claims handling.
Results: broad adoption and real time savings
Speed
Seven minutes on average replace hours stuck in traffic.
Responsiveness
Quotes often go out within 24 hours, produced from the office or from home.
Wellbeing and ecology
Teams are less tired and finish earlier. The network projects a saving of 6 tonnes of CO2.
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