7 minute video call vs hours on the road

Less driving, more quotes: how the Qualisin network wins with Vizalia visual diagnostics.

The company

About Qualisin

The Qualisin network brings together independent firms specialising in post-claim works: fires, water damage, natural disasters. Their trades range from painting and plastering to plumbing and leak detection.

With dozens of member firms across France, Qualisin is a major player in post-claim restoration, working closely with insurers.

The problem

The problem: costly, time-consuming travel

With nothing suited to the job, the network suffered the burden of travel, especially in large cities. Technicians lost considerable time in traffic for appointments lasting barely ten minutes.

Sending out a vehicle for simple quotes was no longer viable. Between travel time, fuel and wear, every journey was a heavy cost for avoidable jobs.

Stakes

Stakes: performance, ecology and working conditions

Ecology

Cut the carbon footprint to meet insurers, who now require CSR commitments from their partners.

Quality of working life

Relieve teams by cutting road fatigue and letting staff get home earlier.

Responsiveness

Price a claim immediately, without waiting for a technician to be free to travel.

Deployment

What they deployed with Vizalia

Recommended by a network member, Vizalia was preferred to options judged too expensive or too complex. Simplicity was decisive: no download, effective even on a poor network, and 100% satisfaction during the pilot.

Adoption was fast thanks to an intuitive experience. Technicians immediately saw the benefit of pricing jobs from the office or from home, without driving.

Use cases

Use cases: every trade

Painting and plastering

On-screen measurement allows precise remote pricing: the technician assesses the damage, measures the surfaces and produces a full quote without travelling.

Plumbing and leak detection

Visually check the state of a shower seal, for instance, so the job is prepared with the right equipment.

A smooth process

The technician sends an SMS link, guides the customer with the visual pointer, takes HD photos and writes the quote straight after. It takes a few minutes.

On simple claims we went from hours stuck in traffic to a seven minute session. For our teams that is a real gain in time and quality of life.
OOphélie RollandNetwork manager, Qualisin

What's next

Outlook: steering with data

The network wants to refine its usage analysis: who uses it, for which type of job and for what value. That visibility will surface best practices to share between members.

End-of-call satisfaction surveys are also planned, to gather policyholder feedback and keep modernising claims handling.

Results