500k patients supported at home

How a leading home care provider strengthened its patient relationship through instant visual support.

The company

About Santé Cie

Santé Cie is a home medical care group operating in France, Germany and the Netherlands. Through its subsidiaries Elivie, Asdia, Urgencemed and Isodialyse, it supports more than 500,000 patients with 3,000 staff across respiratory conditions, diabetes, Parkinson's and post-hospital care.

Its mission: deliver the best possible medical support while letting patients stay in their own home environment.

The problem

The problem: keeping quality follow-up while cutting visits

The limits of the phone

After the pandemic the group introduced phone visits. The verdict was clear: the patient had nobody in front of them, the technician could not see their reactions, and the patient was rarely an actor in their own treatment.

The variety of field situations

A CPAP mask that will not connect because the circuit fitting was not removed, a badly screwed oxygen humidifier, an adherence report to review: each situation is hard to solve by voice alone.

A changing profession

Remote follow-up is now unavoidable in home healthcare. The group needed something simple, secure and adaptable to every role, from respiratory technicians to nurses.

Stakes

Stakes: quality of care and the human link

Keeping the patient link

Keep a human, reassuring relationship with patients at home, even remotely. That link is what makes these jobs a vocation.

Reducing visits

Avoid physical visits for simple fixes while keeping a high level of follow-up and quality.

Data security

Meet strict confidentiality and health data protection requirements. A decisive criterion in the final choice.

Deployment

What they deployed with Vizalia

Santé Cie chose Vizalia for its ease of use and its fit with home healthcare needs. Technicians and patients alike pick it up quickly, including elderly patients, who cope very well once guided.

The audio link stays up even on a weak network, so the patient is never left alone. Health data security requirements are met throughout.

Roll-out started with respiratory care and is gradually extending to insulin and the group's other teams.

Use cases

Use cases: at the heart of patient follow-up

Guided troubleshooting

Help the patient reconnect a CPAP mask, re-screw an oxygen humidifier or fix an issue on their medical device. A forgotten fitting is spotted in seconds and the visit is avoided.

Document sharing

The most used feature: technicians project adherence reports onto the patient's screen to review them together, leaks, usage time, progress.

Patient motivation

Seeing their own data, noticing progress and being encouraged by a professional: the patient becomes an actor in their treatment, which the phone never allowed.

Annotation and note taking

Teams annotate documents and photos during the session to document follow-up and keep a clear record.

With a phone visit the patient was not an actor in their treatment. Now we can show them their reports and go through them together. It has genuinely smoothed communication.
LLudovic CouerIT Business Analyst, Santé Cie

What's next

Outlook: towards augmented home care

Visual follow-up will play a key role in home care, especially in areas where access to healthcare is difficult.

Santé Cie plans to combine it with remote medical monitoring and artificial intelligence to analyse patient data in real time, without ever losing the human link.

Results