Le Monde: In Lyon, the SAMU Goes Video

Published under our former name, Urgentime.

The Lyon SAMU has adopted visual calling in its management of calls to 15.

Our solution remotely activates the caller's smartphone camera, giving the SAMU operator a live view of the situation.

This innovation significantly improves emergency triage by providing a direct, objective perspective that supports better decision making.

Video is activated based on specific indicators to complement first response reflexes, with no time wasted in the process.