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ArticleNovember 15, 2025 · 5 min
WhatsApp alternative: comparison
Live visual session or messaging: compare customer access, uses, reporting, hosting and billing.
V
Vizalia
Vizalia Team
WhatsApp organises conversations through messages. Vizalia lets the customer show and the advisor guide live during the call.
What Vizalia adds
- Nothing to install: an SMS link opens in the browser.
- Live annotation, high-definition photos, measurement and content sharing.
- Offers, simulators and signing shown during the call.
- Usage reporting, French hosting and ISO 27001 certification.
What WhatsApp does
Meta's WhatsApp platform is a messaging API for service conversations, chatbots and team-managed messaging. The customer needs WhatsApp, which means an account and the app. Public pricing is based on delivered messages by country and category.
Point-by-point comparison
| Criterion | Vizalia | |
|---|---|---|
| Channel | Live visual session | Asynchronous messaging |
| Customer access | SMS link, browser, no account | WhatsApp app and account |
| During exchange | Annotation, HD photo, measurement, content | Sent photos and files |
| Sales | Live offer demonstration | Marketing and utility messages |
| Voice AI | Vision for your existing agent | Text chatbots |
| Reporting | Usage dashboards | Depends on the third-party API service |
| Hosting and certification | France, ISO 27001 | Meta infrastructure; ISO 27001 not stated for platform |
| Billing | Visual sessions, unlimited users | Delivered message by country and category |
Public information reviewed in 2026.
