Speakylink alternative: the comparison
Two French vendors of app-free visual assistance: inspection and after-sales on one side, telesales, voice AI and 3D measurement on top on the other.
Speakylink and Vizalia are two French vendors of app-free visual assistance: the customer receives a link and shows what they see with their smartphone. Both cover after-sales service, remote inspection and insurance claims. They differ on use cases beyond support, 3D measurement and certifications.
What Speakylink does
Speakylink, a vendor based in Nantes, offers visual assistance for contact centres and experts: remote inspection, after-sales service, claims, technical support. The agent sends an invitation by SMS or email; the customer opens it in their browser, with no account. Live video, screen sharing, photos and videos, geolocated photos: every action requires the customer's consent, and captures are added to their file. Speakylink connects to Salesforce, Dynamics 365, HubSpot, Zendesk, Genesys, Kiamo, Aircall and phone systems. Hosting is in France, with optional HDS (health data) hosting. Two plans, Entreprise and Groupe, with unlimited users; prices on quote.
What Vizalia adds
- Telesales under the same contract: show an offer, a simulator or a contract during the call.
- Vision for your voice AI agent: Vizalia adds sight to the agent you already have, without replacing it.
- Espace 3D: the customer films their room, the agent sees it in 3D and measures it (scale verified to ± 2%); a Claims version adds time-stamped, geolocated measurements and photos to the file.
- ISO 27001 certification, hosting in France with French providers, and per-session billing with unlimited users.
Point-by-point comparison
| Criterion | Vizalia | Speakylink |
|---|---|---|
| Customer access | SMS link opened in the browser, no app | SMS or email link opened in the browser, no app |
| After-sales and remote inspection | Yes | Yes |
| Telesales | Offers, simulators and documents during the call | Not highlighted on pages reviewed |
| Voice AI agent | Vision for your existing agent | Not highlighted on pages reviewed |
| 3D measurement | Espace 3D, scale verified to ± 2% | Not mentioned on pages reviewed |
| Public certifications | ISO 27001 | ISO 27001 not mentioned; optional HDS hosting |
| Hosting | France, French providers | France |
| Integrations | Salesforce, Aircall, CRM and telephony | Salesforce, Dynamics 365, HubSpot, Zendesk, Genesys, Kiamo, Aircall |
| Billing | Per session, unlimited users | Entreprise and Groupe plans, unlimited users, on quote |
Which one to choose?
Speakylink is a good choice if your need is limited to remote inspection and after-sales service, or if you need HDS hosting. Vizalia is a better fit if you also want to use visuals in telesales or with a voice AI agent, measure rooms in 3D, or if your procurement team requires ISO 27001 certification.
Frequently asked questions
Does Speakylink require an app? No. Like Vizalia, Speakylink works with a link opened in the phone's browser.
What is the difference between Speakylink and Vizalia? Both provide app-free visual assistance. Vizalia also covers telesales, vision for voice AI agents and 3D measurement, and it is ISO 27001 certified.
How much does Speakylink cost? Speakylink does not publish its prices: two plans, Entreprise and Groupe, on quote, with unlimited users.
Further reading
- The best visual assistance software: 2026 comparison
- Alternative to Apizee
- Alternative to Kolus
- Alternative to SightCall
Want to compare on your own use cases? A 20-minute demo. Request a demo →
Public information reviewed on 27 October 2026. Something has changed? Tell us.
