Webdentiste
Humanising support, cutting resolution time by 3×
An SMS link puts the agent right in the waiting room : no app, no account needed, the incident is resolved on the spot.
About Webdentiste
Webdentiste is the leading agency for dental surgeons' digital communication. Beyond websites, it installs digital signage in waiting rooms to modernise practices.
The company supports hundreds of practitioners across France, with a dedicated technical team keeping their digital equipment running.
The problem: the helplessness of blind diagnosis
Technical misunderstanding
Assistants and dentists struggle to describe a fault precisely. Indicator lights and error messages get confusing over the phone.
Limited clinical time
Practice staff have little time for support between treatments. Every minute on the phone is a minute lost with patients.
Unsuitable alternatives
FaceTime or Zoom imposed too much friction, adding contacts, downloading apps, for quick interventions.
Access the full case study
See what was deployed, the detailed use cases and the results achieved by leaving your details.
Also working in Healthcare & Dental Practice?
Let's talk about how Vizalia fits the way your teams handle calls.
Talk to us
