Back to the blog
ArticleDecember 10, 2025 · 5 min
TeamViewer alternative: comparison
End customers or field employees: compare users, hardware, installation, telesales and hosting.
V
Vizalia
Vizalia Team
TeamViewer equips field employees, often with smart glasses. Vizalia makes calls between contact centres and customers visual.
What Vizalia adds
- The customer's existing phone is enough.
- An SMS link opens in the browser, with no app or account.
- Use cases cover support, telesales and voice AI agents.
- Data is hosted in France and Vizalia is ISO 27001 certified.
What TeamViewer does
TeamViewer is an augmented-reality offer for field workers: hands-free procedures, assembly, quality control, training and see-what-I-see remote assistance. Supported hardware includes smart glasses, wearable scanners and mobile devices. TeamViewer SE publicly lists ISO/IEC 27001:2022 certification.
Point-by-point comparison
| Criterion | Vizalia | TeamViewer |
|---|---|---|
| Equipped person | End customer using their phone | Company employee |
| Hardware | No dedicated hardware | Glasses, scanners or mobile devices |
| Installation | Browser link | App on employee equipment |
| Telesales | Yes | No; industrial, logistics and maintenance uses |
| Voice AI | Vision for your existing agent | Not highlighted on pages reviewed |
| Certification and hosting | ISO 27001, France | ISO/IEC 27001:2022, German headquarters |
| Billing | Visual sessions, unlimited users | Quote-based, no public price |
Public information reviewed in 2026.
