Remote after sales Service: How to Reduce Your Technician Dispatches by 80%

How Video Assistance Lightens Your after sales Service and Your Carbon Footprint

Every customer fault is a challenge: urgency, logistics, costs… What if the key lay behind a screen, miles from the intervention site? Thanks to video assistance, Vizalia makes it possible to resolve up to 8 problems out of 10 without ever hitting the road : for a faster, more cost effective… and more responsible service.

Instant Diagnosis, No Delays

From the very first report, the customer receives a link. In less than 20 seconds, they are in a video session with an expert. Gone are the days of waiting for an appointment slot: the technician sees in real time what is wrong (disconnected cable, wiring error, settings to adjust…) and makes their diagnosis on the spot.

90% of issues are identified in under 2 minutes, compared to several hours : or even days : in the traditional approach.

step by step Guidance and Greater Autonomy

Beyond diagnosis, the visual support guides the customer step by step:

• "Reconnect the red cable here"
• "Turn this button to the right to reset the router"
• "Check that the LED switches from red to green"

This level of detail, impossible to convey over the phone alone, is enough to resolve the majority of incidents without any dispatch or additional delay.

80% of remote interventions result in full resolution, with no on site visit.

Tangible Savings… and Responsible Ones

Every technical dispatch mobilizes resources: vehicles, fuel, time, logistics. At fleet scale, this represents hundreds of thousands of dollars per year, and tonnes of CO₂.

With Vizalia:

• - 80% in travel costs
• - 60% in intervention lead times
• + 25% in team availability
• - 2 tonnes of CO₂ per technician per year on average

Simple and Fast Integration

No complex infrastructure required:

1. No client side installation: a smartphone is all it takes
2. Direct connection: one SMS link, 1 click
3. Immediate visual assistance: diagnosis, guidance, resolution

Video Assistance: A Concrete CSR Lever

Beyond operational gains, video assistance contributes to your CSR commitments:

• Reduction in greenhouse gas emissions
• Optimization of human and technical resources
• Improved working conditions for technicians
• Enhanced customer satisfaction through responsiveness and simplicity

Reducing dispatches means saving time and money… and protecting the environment.