Kolus alternative: the comparison

Kolus and Vizalia both let you see what the customer sees, through their smartphone camera, with no app to install. But they do not answer the same question. Kolus is a complete after-sales service software for machine manufacturers: video assistance is one module of its ticketing. Vizalia adds images to the phone call in progress, whatever tool your teams already use.

This comparison is based on the public information of both vendors. It is meant to help you choose according to your situation, not to name an absolute winner.

In short: which solution for which need?

Kolus is a good choice if you are looking for:

• complete after-sales service software for the machinery industry: ticketing, field interventions, technician app, knowledge base;
• session recording and an automatically written report, stored in the ticket;
• augmented reality annotations that stay anchored to the part being filmed;
• a chat translated in real time to assist customers abroad.

Vizalia is a better fit if you want to:

• keep your current after-sales tool, CRM and telephony, and add images to them;
• show and see during the phone call, without cutting the voice or switching to a video conference;
• use one tool for after-sales support, telesales and 3D room measurement;
• give sight to your voice AI agent;
• pay per session, with unlimited users.

What Kolus offers

According to its website, Kolus is after-sales service and FSM (field service management) software for the machinery industry. Its video assistance is included in the after-sales ticketing module:

• the customer receives a link by SMS or email and opens it in their browser, with no app;
• HD video, designed for weak 4G networks in factories;
• annotations and augmented reality, high-resolution captures and zoom to read a nameplate;
• session recording, transcription and an AI-written report, kept in the ticket;
• chat translated in real time into more than 35 languages;
• around the video: ticketing, after-sales knowledge base, scheduling and an app for technicians.

Kolus does not publish its prices: they are given during a demonstration.

What Vizalia does differently

1. Images are added to the call, without changing tools

With Vizalia, the adviser stays on the phone. During the call, they send a link by SMS; the customer opens it in their smartphone browser, with no app or account, and the conversation continues. Vizalia launches from the adviser's tool (Aircall, Salesforce, Zendesk, Ringover…) or from a simple browser: you do not have to replace your after-sales software to benefit from it.

The result: 98% of customers accept the link, compared with 5% for a video conference invitation. See video assistance for after-sales support

2. From after-sales to sales, the same visual call

The same tool is used for support, telesales (showing the offer, the simulator, then the contract during the call) and home healthcare. Showing instead of describing multiplies conversion by 4, according to an A/B test run on 10,000 calls. See telesales with the visual call

3. 3D measurement during the call

With Mesure Scan 3D, the customer films the room or the location; it is built in 3D on the adviser's screen, who takes measurements in one click, with a scale verified to ± 2%. Useful to prepare an installation, an equipment replacement or a claim, without travelling. Discover Mesure Scan 3D

4. Eyes for your voice AI agent

Vizalia adds vision to your existing voice AI agent: it sees what the customer shows, reads a serial number, recognises a product and resolves more calls without an adviser. Discover the AI agent

5. Per-session billing

You pay for visual sessions, not licences: unlimited users, rates decreasing with volume. See pricing

Point-by-point comparison

Criterion	Vizalia	Kolus
Approach	Images added to the phone call in progress, in your current tools	Video assistance included in complete after-sales and FSM software
Customer side	SMS link, browser, no app	SMS or email link, browser, no app
Target	Customer service, after-sales, telesales, insurance, home healthcare	Manufacturers and distributors of industrial machinery
Ticketing and field interventions	No: Vizalia integrates with your existing tool	Yes, it is the core of the software
Recording and AI report	No	Yes, recording, transcription and summary in the ticket
Augmented reality	No	Yes, annotations anchored to the part
Live translation	No	Yes, chat translated into more than 35 languages
3D room measurement	Yes, Mesure Scan 3D (± 2%)	Not highlighted on the pages reviewed
Telesales	Yes, offers, simulators and contract shown during the call	Not highlighted on the pages reviewed
Voice AI agent	Vision for your existing agent	Diagnostic and reporting AI for the technician
Integrations	Aircall, Salesforce, Zendesk, NICE, Vocalcom, Kiamo, Ringover, Powerphone, API and CTI	Built into the Kolus after-sales software
Security	ISO/IEC 27001:2022 certified company (annual AFNOR audit), hosting and subcontractors in France	Not specified on the pages reviewed
Pricing	Per session, unlimited users, decreasing with volume	No public prices, pricing given in a demonstration

Public information reviewed on kolus.io and vizalia.ai on 20 October 2026. It may change: check it with each vendor.

Frequently asked questions

Is Vizalia an alternative to Kolus? For video assistance, yes: both let you see the fault through the customer's camera, with no app. If you are also looking for ticketing and field service management software, Kolus covers that scope; Vizalia, on the other hand, is added to the tool you already use.

Can Vizalia be used without changing after-sales software? Yes. Vizalia launches from the adviser's tool (Aircall, Salesforce, Zendesk…) or from a simple browser. A pilot starts without integration, in less than 15 days.

Does Vizalia record sessions? No. Vizalia focuses on live images during the call, 3D measurement and content sharing. If recording and automatic reporting in the ticket are your main need, a solution such as Kolus addresses it directly.

How much does Vizalia cost? You commit to an annual volume of visual sessions; the rate decreases by tiers and users are unlimited. See pricing

Further reading

• The best video assistance software: 2026 comparison
• Alternative to Apizee
• Alternative to TechSee
• Alternative to SightCall

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