Pricing aligned
with your usage.
You pay for visual sessions, not licences. Unlimited users, volume-based decreasing rates, and anything you do not use is carried over.
Three ways to start with Vizalia
The model adapts to your call volume and your organisation.
Fast start
Small business
You want visual in your calls without a long project.
- Success goals tracked in your back office
- Unlimited users from day one. Live in a few days
Multi site, multi country
Large enterprise
You roll out visual nationally, then across the group.
- Turnkey pilot: scoping, contract, metric definition, governance.
- Unlimited users across all your sites
- SSO, SCIM, fine-grained roles and audit logs
- CRM, CTI and API integration
- ISO 27001, French servers and providers
- Dedicated success manager and monthly review
Outsourcers
BPO
You need to perform for several clients.
- Unlimited users, rotating agents
- Preferential rates
- Reporting per campaign and per client
- Identification of use cases and benefits for each campaign
Already seeing with Vizalia
Frequently asked
How does billing work exactly?+
You commit to an annual volume of visual sessions, paid in advance. A session is an exchange during which the agent and the customer see the same thing. The per-session rate decreases in volume tiers and is identical whether the session is used for support or telesales.
Is there a per user cost?+
No. Users are unlimited, with no agent cap or per-seat cost. Your whole team can use Vizalia from day one. This is deliberate: billing by agent slows adoption, and a practice that is restricted never becomes established.
Is a commitment required?+
The commitment is for three years, with annual prepayment and an option to exit after the first year with three months' notice. The volume committed in the first year remains your commitment throughout.
How fast can we go live?+
A few days for a simple launch. The pilot runs for three to six months depending on your organisation, and it calibrates your commitment.
Is it compatible with my CRM and telephony?+
Yes. SSO, SCIM, CRM or document-management connectors and APIs are available as options, as is a custom domain so the link uses your brand.
Where is the data hosted, and is it secure?+
In France, on servers run by 100% French providers: no data ever leaves French soil. Vizalia is ISO 27001 certified and documented for GDPR (DPA ready to sign), with TLS in transit and AES-256 at rest, SSO, MFA and exportable audit logs. A dedicated cluster or on-premise hosting remains available on request. See the security page
What is the difference with a remote control or visual assistance tool (TeamViewer, TechSee…)?+
They answer different needs: remote control mainly equips field workers, while visual assistance automates self-service or co-browsing on a web journey. Vizalia grafts the visual onto the call in progress: the customer gets a link by SMS, opens it in their browser, installs nothing and creates no account, and the voice never breaks. The visual adds to the conversation, it does not replace it. Read the comparison of alternatives
A question that isn't covered here?
Let's talk about your calls.
Tell us about your uses and volumes. We will respond with a proposal that fits.