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ArticleMarch 20, 2026 · 5 min
Apizee alternative: the comparison
Two French companies with different scopes: support, telesales, voice AI, co-browsing, sovereignty and billing.
V
Vizalia
Vizalia Team
Apizee and Vizalia share a focus on visual customer relations and sovereignty. The main difference is the scope they cover.
What Vizalia adds
- Telesales as a full use case alongside support.
- Per-session billing with unlimited users.
- ISO 27001 certification and hosting in France.
- A visual layer for your existing voice AI agent.
What Apizee does
Apizee offers real-time visual assistance for customer service: chat, audio and video, click-to-call, high-definition photos, annotations, co-browsing, file sharing, ticketing and supervision. It also announces Genesys and Salesforce integrations and sovereign offers described as “100% made in France”.
Point-by-point comparison
| Criterion | Vizalia | Apizee |
|---|---|---|
| Positioning | Support, telesales and vision for voice AI | Visual assistance and co-browsing for service |
| Telesales | Offers, simulators and signing during calls | Not highlighted on pages reviewed |
| Voice AI | Vision for your existing agent | Not highlighted on pages reviewed |
| Web co-browsing | No, camera and content sharing | Yes, a highlighted capability |
| Sovereignty | France, French providers, ISO 27001 | “100% made in France”; ISO 27001 not mentioned |
| Billing | Visual sessions, unlimited users | Feature-based tiers |
Public information reviewed in 2026.
