Apizee alternative: the comparison
Two French companies with different scopes: support, telesales, voice AI, co-browsing, sovereignty and billing.
Apizee and Vizalia are two French vendors that add images to customer relations. Both rely on an app-free journey and on hosting in France. But they do not start from the same place: Apizee offers a complete video collaboration platform, while Vizalia adds visuals to the phone call in progress.
This comparison is based on the public information of both vendors. It is meant to help you choose according to your use cases, not to name an absolute winner.
In short: which solution for which need?
Apizee is a good choice if you are looking for:
- co-browsing on your website and screen sharing;
- scheduled video conference appointments (meeting, teleconsultation);
- SecNumCloud-qualified hosting, required in some sectors;
- native integration with Genesys, Talkdesk, Odigo, ServiceNow or Diabolocom.
Vizalia is a better fit if you want to:
- add images during the phone call, without cutting the voice or switching to a video conference;
- measure a room in 3D during the call (kitchen, claim, fit-out);
- offer vital signs measurement in home healthcare;
- give sight to your voice AI agent;
- pay per session, with unlimited users.
What Apizee offers
According to its website, Apizee covers a broad scope of video communication:
- visual assistance for customer service and field service, fully web-based on smartphone, tablet and computer;
- co-browsing, screen sharing, annotation, click-to-call and click-to-video;
- remote selling: video conference appointments, document sharing, session recording;
- meeting and teleconsultation;
- an API and an SDK;
- many integrations: Salesforce, Agentforce, ServiceNow, Zendesk, Genesys, Talkdesk, Odigo, Kiamo, Eloquant, Viadialog, Diabolocom, Leexi, ChapsVision.
On security, Apizee highlights a "100% made in France" solution, data replicated across three sites in France and a certified infrastructure (SecNumCloud, ISO/IEC 27001, HDS, SOC audits).
What Vizalia does differently
1. Visuals are added to the call, they don't replace it
With Vizalia, the adviser stays on the phone. During the call, they send a link by SMS; the customer opens it in their smartphone's browser, with no app or account, and the conversation continues. The customer does not have to show themselves: they film the object in question or see what the adviser shares with them.
The result: 98% of customers accept the link.
2. 3D measurement during the call
With Mesure Scan 3D, the customer films their room; it is built in 3D on the adviser's screen, who takes measurements in one click, with a scale verified to ± 2%. Kitchen, bathroom, dressing room, claim: you can quote without travelling. Discover remote 3D measurement
3. Telesales as a use case in its own right
The adviser shows the offer, the simulator, then the contract, during the phone call. Showing instead of describing multiplies conversion by 4: this is the result of an A/B test run on 10,000 calls. See telesales with the visual call
4. Home healthcare, with vital signs
In teleconsultation and home follow-up, the caregiver can offer a heart rate and respiratory rate measurement through the phone camera. The measurement is performed by Saphere, by e-sensia, a class IIa medical device; Vizalia integrates it and is not itself a medical device. See home healthcare
5. Eyes for your voice AI agent
Vizalia adds vision to your existing voice AI agent: it sees the offer, compares it and pre-qualifies requests better. Discover the AI agent
6. Per-session billing
You pay for visual sessions, not licences: unlimited users, volume-based degressive pricing, identical for support and telesales. See pricing
Point-by-point comparison
| Criterion | Vizalia | Apizee |
|---|---|---|
| Approach | Visuals added to the phone call in progress | Video collaboration platform (video, co-browsing, meeting) |
| Customer side | SMS link, browser, no app | Fully web-based, no app |
| Remote selling | Offers, simulators and contract shown during the call | Remote selling by video conference, with appointment booking |
| Co-browsing / screen sharing | No: customer camera and content sharing | Yes, featured functions |
| 3D room measurement | Yes, Mesure Scan 3D (± 2%) | Not featured on the pages consulted |
| Vital signs in healthcare | Yes, measurement performed by Saphere (class IIa medical device) | Not featured (video teleconsultation offered) |
| Voice AI agent | Vision for your existing agent | Not featured on the pages consulted |
| Integrations | Aircall, Salesforce, Zendesk, NICE, Vocalcom, Kiamo, Ringover, Powerphone, API and CTI | Salesforce, Agentforce, ServiceNow, Zendesk, Genesys, Talkdesk, Odigo, Kiamo and others, API and SDK |
| Security | Company certified ISO/IEC 27001:2022 (annual AFNOR audit), hosting and subcontractors in France, AFNOR certificate no. 2026/116648.1 | Infrastructure certified SecNumCloud, ISO/IEC 27001, HDS, SOC audits; hosting in France |
| Pricing | Per session, unlimited users, degressive by volume | Offers tailored to needs, no public prices |
Public information consulted on apizee.com and vizalia.ai on 19 October 2026. It may change: check it with each vendor.
Frequently asked questions
Is Vizalia a French alternative to Apizee? Yes. Both vendors are French and host their data in France. Vizalia stands out with its approach centred on the phone call, 3D measurement and per-session billing.
Can we switch from Apizee to Vizalia without changing our telephony? Yes. Vizalia launches from the adviser's tool (Aircall, Salesforce, Zendesk…) or from a simple browser. A pilot starts without integration, in less than 15 days.
Does Vizalia do co-browsing? No. Vizalia focuses on the customer's camera and content sharing during the call. If co-browsing on your website is your main need, a solution such as Apizee addresses it directly.
How much does Vizalia cost? You commit to an annual volume of visual sessions; the rate decreases by tiers, and users are unlimited. See pricing
Further reading
- The best visual assistance software: 2026 comparison
- Alternative to SightCall
- Alternative to TechSee
- Alternative to Kolus
- Alternative to Speakylink
- Visual assistance: definition, how it works and use cases
Want to compare on your own use cases? A 20-minute demo. Request a demo →
