Cooperatives and networks: your members diagnose remotely.
Vizalia helps business networks avoid unnecessary trips, as Axenergie and its member installers do. Your members text the customer, they tap, and the video call starts: no app to download, no account to create.
Cooperatives, groups and networks of heating installers
The challenge
What the phone alone can't solve
An hour's drive for nothing
A technician drives out only to find the fault was a simple boiler reset or a misconfigured thermostat.
Eroding profitability
Every useless trip costs the installer fuel, time and missed jobs.
Wrong diagnoses
Without seeing the installation, it's hard to know which part to order. Result: two trips instead of one.
Vizalia
Video diagnosis for your whole network
One rollout for the cooperative, immediate use for every member.
Live pointer
Guide the customer on screen: “Press this red button”.
Capture & annotation
Photograph the boiler rating plate to order the right part first time.
Quotes without a visit
Assess a boiler replacement or heat pump install remotely.
How it works
The customer calls
“My boiler is showing an error code.”
Text sent
The member sends the link, the customer taps and connects quickly.
Remote diagnosis
The installer sees the installation and decides whether to go.
Use cases
Boiler troubleshooting
Guided resets and settings.
Parts ordering
The right reference first time.
Heat pump quotes
Remote site survey.
CSR impact
Fewer trips, less CO₂.
Axenergie's testimonial
Further reading
Remote after sales Service: How to Reduce Your Technician Dispatches by 80%
Vizalia in Your CSR Strategy: Reducing Your Carbon Footprint, Limiting Field Trips, and Improving Quality of Work Life
Fault Diagnosis and Troubleshooting: Why Video Assistance Saves You from Waiting for a Technician
Let's see what your teams could see.
Tell us about your calls: we'll show you Vizalia in your context.
Contact us →