Appliances, equipment, furniture: see the product during the support call.
The customer calls your support line, gets a text and shows the product. Your advisor sees the fault, guides the fix or identifies the part: many returns and visits become unnecessary.
Retailers, e-merchants, appliance and equipment manufacturers
The challenge
What the phone alone can't solve
Faults that are hard to describe
“It doesn't work”: without seeing the product, the advisor is working blind.
Avoidable returns
A product sent back for a simple setting costs transport and satisfaction.
Oversized callouts
Sending a technician for a simple fault takes a slot and keeps the customer waiting.
Vizalia
The product in front of your advisor
No app to install: one link, and the customer shows the product in seconds.
Visual diagnosis
Lights, codes, connections: the advisor sees what the customer sees.
Guided fix
Live pointer to show the button, filter or screw.
Photo evidence
References and product condition photographed for warranty.
How it works
The customer calls
“My washing machine shows an error.”
One text, one tap
The customer opens the link and connects quickly.
Guided resolution
The advisor sees, guides or triggers the right intervention.
Use cases
Appliances
Error codes and guided settings.
Assembly & installation
Guide the customer step by step.
Warranty
Confirm a defect before exchange.
Spare parts
Identify the right reference.
Case studies
Let's see what your teams could see.
Tell us about your calls: we'll show you Vizalia in your context.
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