Field insights, numbers, perspectives
What we see in contact centres - analysis, field feedback and news on visual customer support.
Remote visual assistance: the expert sees what the technician sees, without travelling
Remote visual assistance: one link, the smartphone camera, and your expert guides the field technician live. Use cases, how it works, results and limits.
Speakylink alternative: the comparison
Two French vendors of app-free visual assistance: inspection and after-sales on one side, telesales, voice AI and 3D measurement on top on the other.
Remote diagnostics: how to troubleshoot a fault without a site visit
Remote diagnostics: phone script, photos, telemetry or visual call? The 4 methods compared, when to use each, how to get started and the results to expect.
Remote claims inspection: how a video inspection works, step by step
Remote claims inspection: the policyholder films the damage on their phone, the adjuster assesses live. Steps, preparation, suitable claims, pros and cons.
Kolus alternative: the comparison
Two French video assistance vendors for after-sales support: complete after-sales software on one side, images added to the call on the other.
Home healthcare providers: how to prove follow-up carried out remotely
The HAS proposes that patient follow-up should go remote. How a home healthcare provider proves every appointment, without travelling.
Voice AI agents: 2026 solutions compared
Callbots, voicebots, voice AI agents: offers are multiplying. Here is what each vendor offers, who it is for, how it is priced, and the gap none of them covers yet.
Voice AI agent in after-sales support: why it gets stuck when the customer needs to show
Booking appointments, tracking orders: a voice AI agent handles the simple things very well. In after-sales support, it hits a limit unrelated to its intelligence: it cannot see.
Telesales software: how to choose the right one in 2026
Telesales software is no longer just about dialling numbers. Since the cold-calling reform, every call counts: here is how to choose the tools that really drive conversion.
Visual diagnosis: diagnosing a fault remotely, from the very first call
Visual diagnosis lets you see the fault during the call and decide straight away: resolved remotely, qualified intervention or no visit.
Telesales and cold calling in France after 11 August 2026: sell better with fewer calls
Since 11 August 2026, calling a French consumer to sell requires their prior consent. Fewer calls are possible, so every call has to convert better. Here is how.
Telecare at home: following patients remotely, between two visits
Telecare lets home healthcare providers and nurses follow their patients between two visits. Provided they can see them.
Home insurance claims handling: saving time with remote assessment
In home insurance claims handling, time is lost before the decision. How remote assessment documents the claim from the very first call.
Remote claims assessment: assessing water damage by video, from the very first call
Remote claims assessment: use video and 3D to document water damage at first notice of loss, with measurements and photos in the file.
Remote measurement: taking dimensions without sending a technician on site
45 minutes of driving for 5 minutes on site. Measurement trips are a hidden cost that remote measurement eliminates, with no app and no appointment needed on the customer's side.
Best visual assistance software: the 2026 comparison
TechSee, SightCall, Apizee, TeamViewer, WhatsApp, Speakylink or Kolus: seven comparisons to help you choose.
Phone sales in 2026: why describing is no longer enough
Pitch, CRM, scripts: telesales got professional about everything but one thing. The prospect still cannot see the product. Here is why that changes everything.
Remote selling and customer relations: the next big step is seeing
Mail order, phone, e-commerce, AI: a look back at how remote customer relations evolved, and at the link that is still missing, vision inside the call.
TechSee alternative: the comparison
Computer vision, voice AI, telesales, customer access and hosting: the differences between Vizalia and TechSee.
AI and Customer Service in 2026: Between Promises and Field Reality
AI was supposed to change everything in customer service. In 2026, reality is more nuanced: an analysis of failures and the key role of video.
SightCall alternatives: 7 remote visual assistance tools compared
Uses, compliance, hosting and billing: the public differences between Vizalia and SightCall.
How to Improve Your First Call Resolution Rate (FCR)?
5 concrete levers to improve your First Call Resolution through video assistance.
Apizee alternative: the comparison
Two French companies with different scopes: support, telesales, voice AI, co-browsing, sovereignty and billing.
Vizalia in Your CSR Strategy: Reducing Your Carbon Footprint, Limiting Field Trips, and Improving Quality of Work Life
CSR is a central challenge. Vizalia enables operations that previously required a site visit to be carried out remotely : with measurable impact on carbon emissions and quality of work life.
TeamViewer alternative: comparison
End customers or field employees: compare users, hardware, installation, telesales and hosting.
Top 5 Customer Relations and Customer Experience Trade Shows Not to Miss in 2026
The Vizalia team has selected the 5 must attend customer relations and customer experience trade shows in 2026 for networking and inspiration.
WhatsApp alternative: comparison
Live visual session or messaging: compare customer access, uses, reporting, hosting and billing.
AI and Customer Service: Video as a Complement
AI accelerates customer service, but the human touch remains key. Video assistance complements artificial intelligence in day to day operations.
Remote after-sales support: diagnose by video, resolve without a visit or send the right technician first time
Remote after-sales support: which faults can be fixed by video, how to organise diagnosis and what results to expect. Examples from Axenergie, Cogem, Mariton and Qualisin.
Video assistance in healthcare: seeing to better care
Video is becoming indispensable in healthcare: emergency triage, home health, hearing aids. Discover how Vizalia improves patient care.
Automating without dehumanizing: the real challenge of AI in customer service
AI is transforming customer service, but when poorly deployed it creates frustration. The real challenge: combining AI and human connection through video assistance.
Video triage: a revolution for emergency services
With video triage, medical dispatchers can switch an emergency call to video in one click to better assess the situation and direct the appropriate response.
5 essential KPIs to boost your customer service performance
Great customer service is a retention driver. Here are 5 must track KPIs to manage your support team and turn it into a strategic asset.
Video assistance: definition, how it works and examples
Video assistance lets an adviser see what the customer sees during the call, with no app. Definition, how it works, use cases, security and selection criteria.
At the End of the Day, What Do We Look for in Customer Relationships?
Customers want a simple, fast response. Simplicity, speed, and personalization: the 3 fundamental needs to place at the heart of your strategy.
The Challenge of Adopting a Video Banking Service
Video Banking allows financial institutions to engage their customers via video. An overview of the organizational and cultural challenges of rolling it out.
The Benefits of WebRTC for Visual Calls
WebRTC enables video communication without any app to download. Discover why this open source technology is becoming the new standard.
How to Reduce Your Churn Rate
Churn is like a leak in a ship. With the right strategy and the right tools, you can turn it into a customer loyalty opportunity.
How to Propel Your Customer Relationships to New Heights Through Digital Technology
Data and emerging technologies are opening up new frontiers in customer satisfaction and loyalty. How do you succeed in this digital journey?
The 6 common mistakes to avoid when using video in customer service
Video is a key tool in customer service, but mistakes can be costly. Discover the 6 most common errors you absolutely must avoid.